How to deal with a bad review on Etsy shop?

Getting a bad review on Etsy can be very disappointing. Here are some steps to take when a situation like this occurs.

1. Stop and think.
It is best to think carefully about the situation before making a sudden response either directly or indirectly, which in some cases may contribute negatively to the situation.

Sometimes, letting the entire situation go and moving on can be the best option then you will no longer need to be scrolling further into this inculcative post.

2. Contact the buyer/reviewer

You can address a bad review by reaching out to the buyer/person who left the review and see if they’d be willing to help you better address the issue they reference in the review. This may lead to a buyer editing their review.

If you’re unable to resolve the issue to your or the buyer’s favor, you can choose to learn from the situation and move on.

Always remember reviews are people’s opinions and people will always have opinions.

Totally out of the seller’s control.
Furthermore, not everyone can be pleased which means its officially not the end of the world.
If that still didn’t work.

3. Publicly respond to the review on the Etsy Website.
As a last resort, you are able to respond publicly to reviews with ratings of three or fewer stars.
Remember you are given one shot at this.

After submitting your response, the entire rating & review of the buyer, and your response will no longer be editable.

Since your response will be public and viewable by other shoppers, here are some tips from Etsy when responding:

  • Be short and simple.
  • Respond in a positively and professionally
  • Be specific in addressing the concerns from the review and any changes you made as a result.
  • Focus on your business, not the reviewer.

Thanks for reading
Please leave your questions and comments below.

Related Destash

What to do when you find another Etsy shop using your photos without your permission?What to do when you find another Etsy shop using your photos without your permission?


From my point of view as an expert in the industry. Just like any normal discrepancy between two individuals in the real world, it is best to first try to settle the dispute/disagreement as grown adults by trying to talk to the party at fault if proven futile then you escalate the matter to higher authorities.
Sometimes it is not a matter of the party at fault being presumptuous but it is most times due to ignorance of the fact. Hence It may save you the time and effort of reporting and following up which sometimes takes a little while to get your desired response.

According to Etsy’s Infringement Policies after reporting the faulted party, upon Etsy’s investigation if the report is of a fact, Etsy will revoke and/or disable access to the alleged infringing material, then contact the faulted party as a notification of the report and removal of the infringed material in question. In such contact notification, Etsy also encourages the party at fault to contact the party that reported the claim of infringement and vice-versa to try settling the claim considerably as situations like these are very serious and can be a thorn in both parties foot.

To simplify Etsy encourages infringement claims to be solved directly between the two parties. Which is the best option?
As a market regardless of its virtual aspect. Everyone is required to be their brother’s keeper and personally, I don’t think anyone should attempt to set their brother up for a fall even though it does happen.

As a result, it is best to first reach out to the party deemed to be at fault. In fact, talking things out first also gives you the probability of meeting a new friend or customer/client and also not limited to you supplying such party with the said materials at a cost who knows the world is round from what we know.
Please leave your questions, concerns, and comments below.

How to increase etsy shop traffic?How to increase etsy shop traffic?

The second most important aspect of your Etsy shop is to get visitors.

Let’s face it, if you have a shop running in the town and no one comes into your shop, because you either close the doors, you don’t have any doors or your shop is simply not easily accessed by customers/ potential customers (Visitors), then you’ll have no one to sell your products. Hence you may never make a penny in that shop even if it is there forever.

The trick to getting visitors into your Etsy shop is to advertise your shop/ products.
Think of your Etsy shop like an actual building. Think of your door/s as the actual links to your Etsy shop and products. In order to get visitors into your doors, you must first have products which in this case are your listings.

You must find a way to have enough people see your doors in order for persons who need/want your products to by chance or intentionally see your shop and stop by to either investigate and/or do business. Now imagine the Internet as the virtual streets which your shop is located on, of which social media (Facebook, Twitter, Instagram, etc.) Are now like hot spots where lots a people hangout to gossip, chat, share information, you name it.

You will want to go to those hot spots to show and tell people about your products strategically in order for them to come into your shop to either investigate and/or do business. The beauty of a virtual store (Etsy shop), as opposed to an actual store, is that your doors are portable and always open, well of course if you pay your bills and relevant dues they should be long enough.

Your best bet for social advertisements these days are Facebook, Instagram, Pinterest, Twitter & Google. Ensure you create accounts on all major social media platforms and share links to your shop and products as aften as possible to get noticed. That is just a basic run through of getting web traffic.
We will create a different post regarding social media optimization and management, Search engine optimization (SEO) for an even more effective store and traffic.

Leave your questions and comments below.

How to make DIY Face Mask ExtendersHow to make DIY Face Mask Extenders

Coronavirus pandemic is taking its toll on everybody right now. More and more precautionary measures are being taken to save masses from the infection. Such preventive measures include effective lockdown and personal protective equipment such as face masks and sanitizers. Wearing a face mask is compulsory in some areas, and even some stores can restrict you from entering their store if you’re not wearing your mask. A face mask is scientifically proven to prevent infection from spreading.

Why do we need a facemask extender?

Some of us have long and tiring jobs, and more places are now requiring their employees to wear a mask. Eventually, one will have to wear a mask most of the time during the working hours, and it can leave you with some pretty bad bruise marks on the back of your ears due to tension caused by the elastic band. It is a painful experience, and almost all medical workers are suffering from it daily these days.

A facemask extender can be a lot helpful in this situation. It helps reduce tension on your ears so you can wear your mask for more extended periods without any discomfort.

How to make your facemask extender?

 

Crochet Extender:

This extender is washable and is really comfortable on the back of the head.

Things you’ll require:

These items can be purchased in our Supplies shop.

Steps:

  1. Take your preferred yarn, but make sure it has a bit of elasticity. It ensures comfort upon wearing.
  2. Using your crochet hook make a starting chain of 21 chains (or your desired length).

3.  Then make double crochet on the second chain from the top using the hook.

4. After making double crochet on the second chain, continue making double crochets till the 18th chain.

5. Stitch the last chain to your desired type. I’ve made mine a bit round by making two half double crochets then double crochet, triple crochet, double crochet, and a half double crochet. However, as a beginner, I won’t recommend you do this. If you’ve been making crochets for some time then it’ll be a piece of cake for you.

6. Now start making half double crochets for the next 18 chains.

7. After reaching the 18th chain, stitch this end to your desired type. You can try making both ends different too. However, I’ve made mine circular, like in step 5.

8. In this step, you’ll have to skip over the first half double crochet you made and then continue making half double crochets for the next twenty stitches and then join at the end.

9. Using scissors cut the string from yarn. At this point, your crochet face mask extender is nearly ready but needs some significant additions which we will address in the next step.

10. Sew in the remaining thread with the crochet so that no loose end remains insight. Cut off the remaining thread with scissors.

11. Attach the buttons and make sure you pass the thread multiple times through buttonholes so that they remain locked in their place.

12. There you go. Your DIY face mask extender is ready.

Or simply purchase a ready-made Ear Mask Extender from our supplies collection to save you the hassle. Shipped quickly to you.